The complexity of managing
Operational Technology (OT) alongside
IT requires a unified, intelligent approach.
ServiceNow’s Operational Technology
Management (OTM) platform provides
real-time visibility, proactive risk
management, and seamless workflows
to ensure industrial resilience.
But the future of Operational Technology
management goes beyond
automation – it is becoming agentic.
Agentic AI transforms Operational
Technology Management by anticipating
risks, dynamically optimising workflows,
and continuously learning from data to
drive smarter decisions. From cybersecurity
and asset tracking to production
health and worker enablement, AI is shaping
the next generation of industrial operations.
This interactive experience will show how
ServiceNow Operational Technology
Management is transforming industrial
operations across six critical areas.
Hover over rollovers for more details.
Strengthen your manufacturing security
BENEFITS
Enhance cybersecurity
by gaining full
visibility into Operational Technology assets,
enabling quicker detection, prioritisation,
and remediation of vulnerabilities.
Respond strategically
by prioritising
the most critical threats.
Simplify regulatory compliance
with
automated tracking, reducing the risk
of fines and improving audit readiness.
Safeguard the organisation’s reputation
by minimising the fear of breaches and
other headline risk events.
How agentic AI transforms
security
ServiceNow AI automates the
detection of vulnerabilities and
recommends risk-based
remediation actions, reducing
human error and accelerating
response times.
Minimise production downtime
BENEFITS
Increase operational efficiency
(OEE) by
reducing unplanned downtime with
proactive service management.
Gain production context
by associating
discovered Operational Technology assets
to production flows (ISA-95 equipment
model).
Reduce costs
by maximising uptime and
lowering the financial impact of
production delays.
Drive accountability
with full visibility
into pending servicing tasks, from the
individual operator level to the entire
production site.
How agentic AI transforms
downtime management
AI-driven predictive analytics
anticipate potential failures before
they happen, recommending
maintenance schedules and
ensuring production remains
uninterrupted.
BENEFITS
Drive simplification
by eliminating silos,
reducing platform sprawl, and ensuring
a unified approach to IT and Operational
Technology.
Enhance responsiveness
by enabling
end-to-end visibility across IT and
Operational Technology, leading to more
informed decision- making and increased
efficiency.
Drive innovation
by bringing IT best
practices to critical Operational
Technology needs.
How agentic AI transforms
IT/Operational Technology
convergence
AI dynamically identifies and
categorizes IT and Operational
Technology assets, ensuring proper
risk assessment and helping teams
focus on the most critical
infrastructure needs.
Maximise equipment availability
BENEFITS
Optimise operations
by managing
industrial assets and ensuring
inventory availability.
Enhance asset lifespan
through
strategic management to streamline
processes for Operational Technology
and Operational Efficiency assets.
Maximise availability
by optimising
obsolescence and end-of-life
retirement processes.
How agentic AI transforms
asset management
AI-powered insights help optimise
repair-or-replace decisions,
ensuring that assets are utilised
effectively and replaced only
when necessary.
Ensure industrial process health
BENEFITS
Minimise production downtime
by
proactively identifying and alerting
Operational Technology teams to potential
process risks.
Ensure seamless operations
by
preventing costly downtime related
to production incidents.
Enhance operational efficiency
by responding quickly to Operational
Technology issues that impact
production, costs, and operations.
How agentic AI transforms
industrial process health
AI analyses historical and real-time
production data to predict and
identify failures — before they
happen, recommending process
optimisations and preventing
costly breakdowns.
Empower the connected worker
BENEFITS
Streamline daily work
by defining global
standards, intelligently assigning tasks,
and enabling digital task interactions.
Address issues and make requests
by automatically and manually
capturing issues, analysing root causes,
and triggering resolution processes.
Inform decisions and improvements
by referencing and capturing
knowledge, analysing tasks and
workflows, and accounting for
equipment and process context.
How agentic AI transforms
workforce productivity
With agentic AI, the role of the
oversight worker shifts from simply
monitoring operations to strategic
orchestration—guiding AI-driven
decisions that optimise uptime,
efficiency, and output.
